When we collect information
We collect information about you if you:
- purchase our services (Customers);
- work with us as a business partner (Business Partners);
- are affected by our services (Users);
- use our website or online services (Website Users);
- employees (Employees);
- job applicants (Applicants);
collectively ("you")
Customers
If you purchase services from Calisen, you may be asked to provide the following personal information about you, as a representative of a company and about your company: first and last name, suffix, credentials, telephone number, facsimile, email address, job title, mailing address, billing address and details, type(s) of service ordered, site specific details, name and address of company, name and address of relevant company officers.
Calisen will use such personal information to process your order, deliver the service ordered, provide customer care services, to maintain our client relationship management systems, to detect, investigate, report and seek to prevent fraud and anti-money laundering, for example through know-your-customer checks, AML screening and other identity checks. We may also need to conduct credit and fraud checks on business customers and certain officers of your business, such as your directors.
Business Partners
If you work with us as a Business Partner or a service provider, we will collect personal information from you such as your business details or your employees or representatives first and last name, suffix, credentials, telephone number, facsimile, email address, job title, mailing address, billing address and details, type(s) of services provided.
Most of the personal information is obtained directly from you. Some of your personal information may be obtained from other sources for instance, credit reference agencies.
We use this information to review / assess your suitability as a Business Partner or service provider, to comply with our legal obligations, to detect investigate, report and seek to prevent fraud and anti-money laundering, for example through know-your-customer checks, AML screening and other identity checks and to meet our obligations under any contracts we have with you, we may also need to conduct credit and fraud checks on your business and certain officers of your business, such as directors.
Users
As part of providing certain services to a Customer, Calisen may have to process personal data about you (as applicable depending on the specific service provided): name, address, telephone number and in certain circumstances, health information (e.g. we may receive information regarding disability status if it may be helpful to allow us to properly carry out a meter reading at a homeowner's property).
Most of this personal information is obtained from our Customer and is processed by us in the context of providing our services to our Customers. If you provide us with any information we will pass this to our Customer because we are holding that information on their behalf. We need to process your personal information because the services provided have an impact on you. You should review the privacy notices of your energy supplier.
Website Users
Where you use our website, we will collect certain metadata by the use of cookies and other tracking devices that results from the use of our website, such as referral page, date and type of access, type of web browser, IP address, geographical location as determined by your IP address, operating system and interface, language and version of browser software, session information (such as download errors and page response time). This information enables you to have access to our website and we use the metadata to improve the quality of our website by analysing the usage behaviour of our users. See below for more information about how we use cookies and other tracking devices.
If you commence direct communication via a website enquiry form, by telephone or by writing to us, you name and contact details (e.g. email address or telephone number), the nature of the enquiry and your message will also be collected and processed in order to respond to your query and to improve our services. We may use a third party email administrator to handle email enquiries.
Employees
We have an employee privacy notice that is available to all staff to inform them about how we handle their personal information.
Applicants
From time to time we recruit new employees. We may use a third party agency, third party job boards to handle this process or directly through our website.
We will use the information that you provide to us through your Curriculum Vitae or the application form ("CV") to assess your suitability for the role you have applied for. As part of our recruitment process we may carry out a Office of Financial Sanctions Implementation search and/ or a Disclosure & Barring Service check.
There are no fully automated decisions made during the recruitment process.
We will invite a selection of applicants to an interview to assess in more detail the candidate(s) most suited to the role(s) on offer.
We will also use the personal information supplied on the application form for Equal Opportunities monitoring.