A fully functioning smart meter network is crucial
Right now, over 3 million smart meters across the country are not sharing the vital data that they harness. This communication blind spot is restricting the true potential of the smart meter network. The Meter Intelligence platform from Calisen empowers energy suppliers to monitor their portfolios, pinpoint communication faults, and remedy issues that could impact their customers and the network.
A new era of intelligence
The platform pinpoints non-communicating meters and identifies the communication failures. This ensures that the right fix can be deployed as rapidly as possible. This could include remote, automated fixes, or targeted physical maintenance provided by our Calisen Smart 360 service.
Eliminating the blind spot
Spot trends
Identify supplier-specific issues alongside broader market patterns in the network.
Deep-dive analysis
Review performance by device, firmware, communications hub and geography.
Target interventions
Prioritise your next steps based on the high-value data gathered.
The 90-day requirement
Since May 2026, tightened regulation requires energy suppliers to take all reasonable steps to remedy non-communicating smart meters within 90 days. While taking action to ensure more meters are communicating is the right thing to do, and benefits us all, there is a danger that the perceived 'quick fix is replacing the meter, rather than identifying the underlying cause.
Total visibility, nationwide
At Calisen, we believe in the power of making the most of the smart meter performance data we have available. Meter Intelligence delivers high-value data, anonymised benchmarking, meter verification, and advanced analytics, giving energy suppliers full visibility across their own portfolio and how it compares to 
 averaged performance across the wider network.
Meter Intelligence is the only platform in the market that generates unique technical insights that help the smart meter network to communicate properly. More operating meters means better overall grid management and less pain for customers, unlocking measurable operational benefits:
Clear backlogs: Tackle non-communicating meter queues proactively before they escalate
Improve billing accuracy: Timely consumption data monitoring to reduce estimated bills for customers
Provide half-hourly data capture: Ensure suppliers have the data they need for settlement purposes
Boost efficiency: Reduce operational costs and save time by minimising unnecessary field visits
Empower customers: Unlock the full consumer benefits of smart metering, allowing customers to tap into the latest flexible tariffs, monitor their energy usage and make the most of their low-carbon technologies.
