Calisen Smart 360 is a suite of products that helps to ensure smart meters are communicating correctly and providing benefits to you and your customers.
For ease, energy suppliers can access Calisen Smart 360 for their whole portfolio. Meters do not need to be owned, or have been installed by Calisen. Our packages are available as a full suite or as stand alone services, tailored to meet the needs of energy suppliers across both domestic and commercial meters.
Smart Reboot
Use our nationwide teams to help quickly and simply resolve issues with non-communicating smart meters.
Smart Revive
Extend the lifespan of gas meters with a quick and easy battery replacement.
Smart Firmware
An online tool that simplifies and accelerates the way smart meters receive their firmware updates.
We’re rapidly redefining how the industry maintains smart meters
Minimising meter replacement
We’re cutting the financial strain, unnecessary waste and operational disruption caused by premature meter replacements. One of our core aims is to keep meters on the wall where possible.
Maximising meter uptime
Calisen is dedicated to reducing non-communicating meters in your portfolio by addressing issues as they occur. We enable suppliers to meet the government's 90-day smart meter recovery target. We pre-emptively identify smart metering systems at risk of developing communication issues and advise on how to mitigate those risks.
Establishing new industry standards
We are pioneering an industry-wide standard in meter diagnostics and communication fixes to reduce variability in practice and ensure consistent resolution of meter issues across the sector. Supporting the industry-wide goal of 100% of domestic customers receiving the benefits of smart meters by the end of 2030.
Rolling out Smart 360 services
Calisen has created a full suite of bespoke services designed to help maintain and extend the life of smart metering systems.
The imminent 2G/3G network switch-off means 12 million sites require 4G communications hub upgrades by 2033
Increasing focus on meter health
Recent reporting shows that 7.7% of meters, or over 3.1 million meters, have communication issues, leading to customer complaints and gaps in consumption data. With increasing installations, demand for meter health services and skill sets is rising.
Evolving communications landscape
In the future, the 2G network switch off means approximately 12 million sites will require their communications hub to be upgraded to a 4G model, to ensure their smart meter remains smart and continues to provide the associated benefits. Solutions are being piloted for new ways of connecting, such as Virtual WAN, which uses the consumer's broadband to establish communications, where the mobile network may not be sufficient.
Cyclical demand for installation
Over 17 million properties* in the UK still require a smart meter installation, including hard-to-convince and hard-to-reach properties. Complex sites will also need more focus and attention, which we can offer. SMETS2 meters will also need the technology update as mentioned above, to ensure they remain compatible with mobile network developments.
* Figure 1 Q1 2025 Smart Meters Statistics Report
Discover more about the benefits of Calisen Smart 360
Explore our services
Calisen’s full-service offering is designed to boost the nation’s race toward smarter energy and to help build a more sustainable world for the next generation.
Calisen is the largest owner and manager of smart meters in Great Britain, enabling our clients to save money and reduce their carbon usage.
Supporting our customers beyond initial installation.
Calisen provides meter reading services and tailored solutions in support of the gas, electricity and water markets.
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